Worked example · 8 October 2026
Open support tickets automatically from monitoring alerts
From alert to ticket: validated details, duplicate handling and recovery, with an AI-assisted description.
4 min read
Read the article →Take Two · Practical articles
AI in everyday IT operations
Worked examples, reusable prompts and results to check: from support tickets to till and incident reports.
Worked example · 8 October 2026
Develop a till monitoring plugin with AI
A till upload check: requirements, thresholds, a development prompt and acceptance tests before release.
4 min read
Read the article →Worked example · 8 October 2026
Prepare a daily till and sales report
A daily report with sales receipts, amounts and data coverage. Verified calculations and AI commentary using fictional data.
4 min read
Read the article →Worked example · 8 October 2026
Create a weekly report on store IT incidents
A weekly report separating alerts from incidents, open and recovered cases, durations and confirmed causes.
4 min read
Read the article →Worked example · 7 October 2026
Turn meeting notes into action items with AI
Turn meeting notes into action items with owners and deadlines, without inventing commitments. Free worked example, XML prompt and review checklist.
Read the article →Continue with a practical course
Learn to write clear requests, structure source material and check results. The first course is open to everyone; full lessons in the other courses require a free account.